Order Policies

CHANGING OR CANCELLING YOUR ORDER:

After you placed an order, your order begins to process. Once order is placed, you can no longer change the size/quantity/color/ or add other item/s or change the mode of payment but you may place a request to remove an item or cancel your order to place a whole new one. For request of any changes prior to shipment of your order, you must contact customer care. If your request for changes is approved, the customer care will contact you to confirm the changes.

Please note, if your order has already entered the shipping process, it cannot be changed or cancelled.

RETURNS/REFUNDS:

  • We do not have a direct exchange, but we accept returns. This is permitted within 7 days upon receiving the order, and a credit note will be issued once the return is processed.
  • We do not have a Cash Refund Policy. We can only issue a credit note for the amount of the returned item/s (excluding the shipping fee).
  • Items must be unworn, unwashed, with tags attached and with the original packaging.
  • Items must be in good condition with its original packaging/tags and invoice.

Return Process:

  • Store Return
    You can return the item/s to any Romario Sports branch near you and request for a credit note (only online credit voucher) to be issued which will be valid for 3 months. Kindly bring the complete packaging of the item with the invoice upon returning to the branch.

  • Online Return
    For the online return, we will arrange a pickup via courier. Please take note that for pickup, there will be AED 10.50 pickup charge which will be deducted from the credit note to be issued via email.

May I return a product from Special Deals/offers?
Product/s that was ordered online from the Special Deals/offers section can be returned.

Which items are non- returnable?
No return is accepted on lingerie, undergarments, and swimwear due to hygiene reasons

Can I return an item to the same courier who delivered my shipment the same time?
The couriers who deliver your shipment will unfortunately not be able to accept your returns. We have a policy of the next day pick up schedule for return via courier. Just let us know through any one of our customer service channels and we will arrange for the pick-up.

 

DAMAGED/DEFECTIVE ITEMS:

If you received a damaged or incorrect item, simply get in touch with our Customer Care team within 24-48 hours upon receiving the order. Kindly send us an email to sales@romariosports.com and attach the photo of the damaged/ defective item.

You may contact our customer service hotline at +971 4 2588103/104 (SAT – THU FROM 9 AM TO 7 PM),or send us a message via online chat. After reviewing the email, our customer service team will contact you for assistance.

 

SHIPPING & DELIVERY:

Order Amount

Shipping Fee

Payment Option

Delivery Time

Order Less than AED 300.00

AED 10.50

Cash on Delivery & Credit Card

2-3 working days

Orders above AED 300.00

FREE Shipping

Cash on Delivery & Credit Card

2-3 working days

 

  • We ship all across UAE! For International shipping, please contact our customer care!
  • Free shipping is applied on a single order (1 order ID) that is more than AED300 excluding the applied voucher / CN. (This promotion is for UAE customers only).
  • No deliveries during Friday and UAE Public Holidays
  • Rate above is applicable per order

Delivery Policy

Romario Sports, in partnership with our couriers wants to make sure that our customers are happy. We are strongly committed to deliver within the time frame mentioned above. However, there are times that you may experience short delay in receiving your shipment due to customs clearance, force majeure or if they are not able to contact you in time of delivery. We arrange daily deliveries except Fridays and UAE Public Holidays.

If you wish to change the address before the shipping process, our Customer Care Team will be happy to assist you. If you received a confirmation that your order has been dispatched, please note that any request to change the shipping address will no longer be accepted.

www.romariosports.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE”.

POLICY FOR BULK ORDER:

We accept bulk orders. For bulk orders, you may contact our Customer Care Team at 04 2588103/104 to confirm the shipping and delivery conditions.

Once we receive a bulk order, we will email you back with the details of the shipping cost prior to processing your order. Once agreed, you will be responsible for accepting the delivery.